Helpdesk
Frequently
Asked Questions
General
Information Questions: |
General
Information Answers: |
| Q: |
Will my computer meet Internet Academy technical requirements? |
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A: |
Please check our system requirements page. |
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| Q: |
Will popup blocker software effect my use of the Internet Academy web site? |
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A: |
All popup blocking software must be turned off for our websites and those sites we use within our math classes, health classes, music classes, chemistry classes, and our grades K-6 (CLO) classes. The following web addresses should be allowed to have popups or should be added to your popup exclusions list: Grades 7-12 - www.iacademy.org,
- iacademy.angellearning.com
- www.iacampus.org
Grades K-6 - www.iacademy.org,
- iacademy.angellearning.com
- www.iacampus.org
- wwww.childu.com
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| Q: |
We use AOL or MSN to connect to the Internet. Will we have any problems? |
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A: |
Internet Academy does not support the use of the AOL or MSN web browser. Users must use either Internet Explorer 7 or Firefox 2.0. |
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| Q: |
I'm having troubles with my Apex Learning class. Who do I contact? |
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A: |
You may reach Apex Learning support by calling 1-800-453-1454, emailing support@apex.learning.com, or visiting the Apex Learning support site, http://www.apexvs.com |
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| Q: |
When I try to login to Angel I get this message? Invalid Username or Password |
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A: |
Students should check their original welcome email for the correct Username and Password. A student's Username is made up of first three letters of the last name, the first two letters of the first, a hyphen (dash), and the IA student number. The original password is the IA student number although students must change this password the first time they successfully login to Angel. Parents setup an Insight account. The Username for a parent is the parent's email as submitted and a system generated password which will be emailed to the parent upon original request of the Insight account. |
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